FAQs
Everything you need to know about ordering, shipping, returns and caring for your Pawzium products. Can't find your answer? Email contact@pawzium.com — we reply within one business day.
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay and Google Pay. Every transaction is encrypted and processed securely through Shopify Payments — we never see or store your card details.
Can I change or cancel my order?
Contact us as soon as possible at contact@pawzium.com. We can usually amend or cancel an order before it ships, but once it's with the carrier we're unable to make changes. In that case you can return it under our 30-day policy.
Do you have a discount code?
Yes — subscribe to our newsletter at the bottom of any page and we'll send you offers as they launch. We also run seasonal sales; current promotions appear on the homepage.
Shipping & Delivery
How much is shipping?
Shipping is free on all orders over $50. Orders below that are charged a flat rate calculated at checkout based on your delivery address.
How long will my order take?
Most orders leave our warehouse within 1–2 business days. Delivery typically takes a further 5–9 business days depending on your location. You'll receive a tracking link by email as soon as your parcel ships.
Do you ship internationally?
Yes. International shipping rates and estimated delivery times are calculated at checkout once you enter your address. Please note that customs duties or import taxes may be charged on arrival and are the responsibility of the recipient.
How do I track my order?
Use the tracking link in your shipping confirmation email, or visit our Track Your Order page. If your parcel hasn't moved for more than five business days, get in touch and we'll chase it up.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery on unused items in their original packaging. Once we receive and inspect your return, we'll issue a refund to your original payment method. Full details are in our Return Policy.
What if my item arrives damaged or faulty?
We're sorry — that shouldn't happen. Email contact@pawzium.com within 14 days of delivery with your order number and a photo of the issue, and we'll arrange a replacement or full refund at no cost to you.
Can I exchange for a different size?
Yes. Start a return for the original item and place a new order for the size you need — this is the fastest way to get the right product to your pet. If the sizing was our error, contact us and we'll cover the return shipping.
Products & Sizing
How do I choose the right size?
Measure your pet before ordering collars, harnesses and apparel. Every product page includes a sizing guide, and our Size & Compatibility Guide walks through how to measure neck, chest and length correctly.
Are your smart devices compatible with my phone?
Our GPS trackers, smart feeders and monitoring cameras work with both iOS and Android via a free companion app. Compatibility details are listed on each product page — check these before ordering if you're unsure.
Do GPS trackers require a subscription?
This varies by model. Any subscription requirement is stated clearly on the product page. Bluetooth trackers work without any ongoing fee; cellular GPS trackers may require a data plan.
Are your products safe for pets?
Every product we stock is selected with pet safety in mind, using non-toxic materials and secure construction. That said, no toy is indestructible — supervise your pet with new toys and replace anything that becomes damaged or starts to break apart.
Still need help?
Email us at contact@pawzium.com. Our support hours are Monday to Friday, 9am–5pm PT, and we aim to reply within one business day.